Comments for Outsourcing Gone Awry at http://www.ec-bp.biz/joomla , comment 1 to 1 out of 1 comments http://www.ec-bp.biz/joomla Thu, 11 Mar 2010 13:48:25 +0100 FeedCreator 1.7.2 http://www.ec-bp.biz/joomla/component/option,com_myblog/show,Outsourcing-Gone-Awry.html/Itemid,10052/#comment-9 Tracy - you make a pretty good point.... but I wonder about the percentages...? I tend to think of EDI being just the opposite - about 80% technical and 20% business... I'm the EDI Coordinator for a fairly large retailer in the Western US. We've got over 400 stores in 10 states and do pretty well... I started with the company in the "help desk" - i.e. tech support - supporting our stores and our internal users... I then went into AS/400 operations and left that store part behind - supporting only internal users... from there, I came into the EDI gig.... Now, mind you, it should be said that prior to this, I've got about 20 years of experience in Customer Service and retail - from store management, display & merchandising management and other customer service gigs.... I've got a pretty good technical head on My shoulders from having a parent that's been programming since the 70s... I don't truly know the business process of My company - except to buy product low, get it into stores and sell it for a profit. Not a whole lot more to understand about that process.... But the EDI side of things - now THAT requires knowledge and abilities... to be able to take bits and bytes of data from the system, pull data from this field, this file and this record and populate a document that can be sent to another company, where they "de-populate" the document into their own files, fields and records. It's understanding THAT process that is more important than the business process. - Craig Dunham Tue, 19 Aug 2008 11:27:45 +0100