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The Metrics Challenge PDF Print E-mail
Written by Scott Koegler   
Monday, 28 April 2008

A few weeks ago we posted an article that originated with one of ec-bp's readers, Kim Ladzinske of Georgia-Pacific. We've had responses from two readers who are interested in the same topic, and offer their own perspective.

These folks, add to the questions that need to be explored in order to develop a general purpose metric for EDI. As you read through their comments, think of the questions you face in your own environment. Are the measurements proposed here adequate? Or do you have a different take on the issue?

Add your comments below, or send email to scott (at) ec-bp.org.


I read through the on-line article regarding EDI metrics. Most of the metrics outlined are very useful in monitoring and comparing how one’s EDI performance is tracking. There are still areas we’d like to measure with the hopes to eventually improve.

Our challenge is two fold:
  1. To get trading partners to use EDI more then they do, (most are on EDI but only send a small percentage of total volume through EDI) and
  2. The most effective ways to synch the data that goes back and forth.

I’d like to see some questions on the survey that address both of these areas, such as-
  • Are the accuracy of transmissions measured?
  • Are trading partners with ‘cleaner’ orders/data rewarded if they can send in orders with accuracy rates of >95%, 99%?
  • Does anyone measure the % at which customers use EDI?

We are thinking about developing e-efficient measurements to actually rate the quantity and quality of EDI, and use them as at benchmark for successful EDI exchange.

Mark Richards
Director, e-Commerce
Leviton Mfg. Co.




I saw your EDI Metrics plan in the recent ec-bp.org newsletter. This is something I’m in the process of trying to get my arms around at my own company. I would like to participate if you do execute a survey in the future.

I had some initial thoughts on some additional information that may be beneficial, although some may be difficult to capture.

  1. For each partner type (customer, vendor, bank, etc) what percentage is EDI?
  2. For relevant transaction types, what percentage is EDI? (i.e. 95% of all orders and 35% of all invoices are EDI)
  3. By transaction, what does EDI volume represent as percentage of sales or purchases or relevant marker?
  4. On boarding metrics – include version upgrades, document revisions (this hits a general category of maintenance vs. new).
  5. Effort responding to requests vs. driving own agenda.
  6. Number of and/or time spent on internal requests for data analysis.

Let me know if you would like help fleshing some of this out.

Timothy B. Billman
Senior IT Manager
World Kitchen LLC
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